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What’s the “Amazon Chargeback Claims”?
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In this article, we will discuss the “amazon chargeback claims”. An Amazon chargeback happens when a buyer chooses to go through the card-issuer (not Amazon) to get their money back. Many customers will attempt to ask you, Amazon for a refund first but some go straight to their banks and for refund.


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Chargebacks are an extremely dreadful deal all around. They can take months to solve and if Amazon or the bank decides you’re to blame, you’ll have to pay a heavy fee as fine.

What’s the Amazon Chargeback Claims?
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When it comes to the claims for a chargeback!
Amazon doesn’t give you much protection as the Paypal\eBay chargeback system.
The Amazon Service Business Solutions agreement declares that you have to cover all fees & fine the card issuer charges if you lose.

amazon chargeback claims

What about Amazon Fraud Protection?
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Amazon fraud-protection can save you in a few situations. If it is determined that someone stole the customer’s payment card details to make the purchase- than Amazon “might” take up the fees.

I say “might” because Amazon’s still gonna inquire for a lot of information from you.
If you can’t give them things, for example, proof of delivery (if you offer your own shipping), then you will lose their security-pay the fees anyway.

What Info Do I require to Qualify for Amazon Fraud Protection?
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According to the Amazon Services Business Solutions Agreement-
you require the following to qualify for Amazon Account fraud protection:-

  • Evidence that you made the delivery as proof (if you aren’t using Fulfillment by Amazon).
  • The order detection number.
  • An illustration of the item sold.
  • The terms of the sale as shown on Amazon when the customer made the purchase, whether those were Amazon default-terms or your own terms.
  • If you can not give that information you won’t qualify for security.

What Chargeback Does That Protect Against?
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The only kind of fraud that Amazon secures sellers is third-party fraud.
That is, fraud caused by someone stealing a card and using it without the owner’s authorization.

Unfortunately, it does not secure you against “friendly fraud”:- chargebacks from customers who meant to purchase the item and abuse the chargeback-system to get if for free.

Does Amazon Protect against Any Other Chargebacks?

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If a chargeback arises because Amazon made a fault providing order info, and you are able to give all the applicable info mentioned above, then Amazon will not need you to cover the amount of the chargeback.

How much Have to Pay If I Lose an Amazon Chargeback Claim?
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If Amazon fraud security policy doesn’t cover you and the card issuer chooses to go through with the chargeback,
it can cost a lot of money. This may include:-
(i)The purchase price.
(ii)Shipping and handling fees.
(iii)Taxes.
(iv)Payment processing fees.
(v)Bank or credit card association fees.
(vi)Any fees for Amazon representing you to the card issuer.
(vii)Any other fees or penalties involved.

How Can I get ready for Future Amazon Chargeback Claims?
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(i)Keep watchful track of all shipping.
(ii)Use tracking numbers on each package you ship.
(iii)Keep records of discussions with customers.
(iv)Need signature confirmation for luxurious items.
(v)Keep money on hand to pay for misplaced chargeback claims.
(vi)Each Amazon chargeback sent your way will harm your business.
(vii) Manage Amazon Account like a pro so customers don’t have a cause to file chargeback in the first place.
(viii) keep careful records of every sale and delivery so you can fight the ones they do file efficiently.
(x)Everyone loses to the infrequent chargeback claim but you can avoid most and face the rest standing tall.


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