Amazon A to Z Claim Management
Amazon A To Z claim can be understood by it is name. That is a to z claim covers order problem from beginning to finish. Amazon wants to make sure that it is offering the alike quality to its customers even the items sold out or fulfilled by third-party sellers on the platform.
Amazon’s A-to-z Guarantee 2 things – the delivery time of your product and the condition! of the product. It protects the buyer’s Amazon-values. If a customer having any of the above problems, he/she can report to Amazon.com or can claim a chargeback. Amazon team reviews the reported issue and determine-whether the customer is eligible for a refund or not.
If you are an Amazon seller and you are hit with Amazon A to Z claim. So do not take it simple. Amazon can suspend and terminate your account.
Important Links :
• Amazon Seller Account Suspended Appeal
• How to write an appeal letter for Amazon Suspension?
• Why is my Amazon Seller Account Suspended?
A Customer Files Amazon A To Z Claim If They Meet The Following Reason Given Below:
(i).If the item is not delivered by 3 calendar days past than the maximum estimated date or 30 days from the date of order.
(ii).If the delivered item is damaged, defective and materially different.
(iii).If the customer asked for a refund according to the Amazon return policy but the customer does not get a refund.
(iv).If the customer is not satisfied with the quality of the delivered product.
(v)If the customer wants to return the product but the seller does not provide a returning address, it does not provide a prepaid label.
(vi).If the customer has been charged extra addition to the purchase price.
(vii).If the customer returned item in line with Amazon’s policy but the seller did not refund the correct amount.
What should be the planning of third party seller To avoid facing Amazon A-to-z claims:
1- Inventory Management: You require to manage proper inventory because the maximum number of orders may consequences in stock out that causes a delay in delivery.
2- Delivery Windows: The seller require to deliver a product that can realistically meet after time calculation. This can harmful sales but if you lack the delivery in estimate time. It can harm your business more.
3-Monitor Deliveries: The seller needs to carry on track of all deliveries. To ignore claims, some measurements must be taken to ensure timely delivery. Communicate with buyers or offer resolution before buyers get angry.
4-Be specific with your product descriptions: In beginning listing the product on Amazon match your listing against ASIN (Amazon standard identification number) and be sure the list is in the correct condition or not? Be careful during the listing, Check the product it shouldn’t be second hand and used item.
Check the product-expiry date or it’s authenticity. The title such as brand product, line, colour, size, material and key feature should be placed in such a way that places the most important keyword. Write product description extremely well which can help in conversion.
The clear and high-solution image of the product will help you in ranking your product in the search result. The product with a white back-ground with clear lighting makes your product image attractive. Highlighting the promotional offer or uses of the product.
6-Respond to emails in a timely manner: Be careful or attentive to the emails-dropped by the customer. Try to quick-response within 24 hours as soon as possible.
From the above info, you all would have understood about Amazon A to Z claim management or what are the planning of third party-sellers to avoid A-to-Z claims, if you exceed more than one-claim per 100 orders, your Amazon account may be at risk of suspension. Be careful about your response time or the accuracy of the listing.
We have expert Amazon.com lawyer team, they know all the mechanisms of Amazon A to Z claim. If you require any help-contact us by dialing our toll-free number. We are always-available for you